How we protect your information
We will protect your information with appropriate safeguards and security measures.

We have thorough security standards to protect our systems and your personal information against unauthorized access and use. All our suppliers, as part of their contracts with us, are bound to maintain your confidentiality and may not use the information for any unauthorized purpose.

When we provide information in response to a legal enquiry or order, we ensure that the order is valid and we disclose only the information that is legally required.

All our personnel are familiar with the procedures that must be taken to safeguard client information. We understand that protecting the confidentiality of your information is more than a procedure - it's part of our work. It is specified in our employment agreements and regularly confirmed in writing.

We audit our procedures and security measures regularly to ensure that they are being properly managed and that they remain effective and appropriate.

We retain your information for only as long as it is required, and for the reasons it was collected. The length of time we keep information varies depending on the product or service and the nature of the information. This period may extend beyond the end of your relationship with us but only for as long as it is legally necessary for us to have sufficient information to respond to any issue that may arise at a later date. When your information is no longer needed for the purposes explained to you, we have procedures to destroy, delete, erase or convert it to an anonymous form.

Our Privacy Policies (2)

Why we ask others for information about you

With your consent, we may obtain information about you from third parties such as an insurance information bureau (according to provincial laws).

Obtaining additional information from parties besides helps us assess your eligibility for our products, services or rating groups.

For automobile insurance, for example, we need to know your driving history. For this reason, we may obtain a Motor Vehicle Report to obtain this information. We will not do this without your consent, however please remember that if you do not give your consent, we may not be able to insure you.

When we release your information

Under no circumstances do we sell client lists or personal information to others. When information about you is released, it is always with your consent, except under the following circumstances:
  • To serve you better: We provide a limited amount of information, only as necessary, to our suppliers for activities such as marketing campaigns.
  • When required or permitted by law: We must give information in response to a valid demand, search warrant or other legally valid enquiry or order. We may exchange information with third parties such as police force or independent claims experts, in the event of an enquiry with respect to a loss. We may also disclose information to an investigative body in the case of a breach of agreement or contravention of law to help prevent fraud, money laundering or other criminal activity.

Keeping your information accurate

We will make every reasonable effort to keep your information accurate and up-to-date.

You can help by keeping us informed of any changes, such as if you move, change telephone numbers or change cars and have home or auto insurance with us. If you find any errors in the information we keep in your file, let us know and we will make the corrections immediately as well as make sure they are conveyed to anyone in possession of such information. Your file will contain a record of all correspondence on this subject.

Your concerns matter to us

If you have any concerns or questions about privacy and confidentiality - or any concerns about the way a request for information was handled - please do not hesitate to communicate with us by email.

Respecting your preferences

We will in all cases respect your privacy. The use of the information referred to above is subject to you not having refused or withdrawn consent to the collection, use or release of that information, where applicable.